Privacy Policy – jl3.com Casino

1. Introduction

jl3.com ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the jl3.com online gaming platform, accessible at jl3com.vip and all associated subdomains and mobile interfaces (collectively, the "Platform").

This Privacy Policy ("Policy") describes how jl3.com collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also explains the rights you have in relation to your personal data and how you may exercise those rights.

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data We Collect

jl3.com collects the following categories of personal data from users of the Platform:

Identity Data

• Full legal name as it appears on a government-issued identification document
• Date of birth (used to verify the 21+ age requirement)
• Nationality and country of residence
• Government-issued ID number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number)
• Photograph or selfie submitted for identity verification purposes

Contact Data

• Email address
• Mobile phone number
• Residential address (barangay, city/municipality, province, postal code)

Financial Data

• GCash or PayMaya / Maya account details (mobile number associated with the e-wallet)
• Bank account details (bank name, account number) for bank transfer transactions
• Debit card details (card number, expiry date) where applicable
• Transaction history, including deposit amounts, withdrawal amounts, and dates

Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Game history, wagering activity, and account balance movements
• Login timestamps and authentication logs

Communications Data

• Records of communications between you and jl3.com customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and complaint records

3. How We Collect Your Data

jl3.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies when you access and interact with the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from anti-money laundering screening services; payment confirmation data from payment processors such as GCash, Maya, and partner banks.

jl3.com does not collect sensitive personal information (as defined under the DPA, such as health data, religious beliefs, or political affiliations) unless strictly required by law or regulation.

4. How We Use Your Data

jl3.com processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your jl3.com account, including verifying your identity and age (21+ requirement) during registration and KYC.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of Platform features to you.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR licensing requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats.
• Responsible gaming: To monitor gameplay patterns and identify players who may be exhibiting signs of problem gambling, in order to offer appropriate support tools and interventions.
• Customer support: To respond to your enquiries, complaints, and support requests in a timely and effective manner.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, reliability, and user experience of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting support or updating your account preferences.

5. Legal Basis for Processing

jl3.com processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its IRR:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and the use of non-essential cookies.

6. Data Sharing & Disclosure

jl3.com does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: Third-party services engaged to verify your identity and age as part of our regulatory compliance obligations.
• Payment processors: GCash, Maya, partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card processors, to facilitate deposits and withdrawals.
• AML and fraud screening services: Third-party providers engaged to screen transactions and account activity for money laundering, fraud, and sanctions compliance.
• Game software providers: Licensed game providers whose software is integrated into the Platform may receive limited technical data (such as player session tokens) necessary to deliver gameplay.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory instruction.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by jl3.com, subject to professional confidentiality obligations.

All third-party service providers engaged by jl3.com are required to process personal data only in accordance with our instructions and applicable data protection law, and are prohibited from using your data for their own independent purposes.

7. Cookies & Tracking Technologies

jl3.com uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including session management, authentication, and security features. These cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, enabling us to identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Preference cookies: Used to remember your language, display, and notification preferences across sessions.

jl3.com does not use third-party advertising or retargeting cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may impair your ability to use certain features of the Platform.

8. Data Retention

jl3.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and applicable AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and AMLC regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last communication, or longer where required for the resolution of a dispute or legal proceeding.
• Technical and usage data: Retained for a maximum of thirteen (13) months from the date of collection, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with jl3.com's data disposal procedures. Where data is anonymised rather than deleted, the resulting anonymised data is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.

9. Data Security

jl3.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• AES-256 encryption for personal and financial data stored in our databases.
• Multi-factor authentication requirements for all administrative access to systems containing personal data.
• Role-based access controls ensuring that personal data is accessible only to personnel who require it to perform their job functions.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of systems for suspicious activity, intrusion attempts, and anomalous behaviour.
• Formal incident response procedures, including notification protocols in the event of a personal data breach as required under the DPA and NPC regulations.

While jl3.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights in relation to your personal data held by jl3.com:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Children's Privacy

The jl3.com Platform is strictly intended for adults aged 21 years and above. jl3.com does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If jl3.com becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on jl3.com, please contact our support team immediately.

12. International Data Transfers

jl3.com primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, in connection with cloud infrastructure, KYC verification, or game software provision — jl3.com will ensure that such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012 and applicable NPC regulations.

Specifically, jl3.com will only transfer personal data internationally where:

• The recipient country has been assessed to provide an adequate level of data protection; or
• Appropriate safeguards are in place, such as contractual clauses approved by the NPC or binding corporate rules; or
• The transfer is necessary for the performance of a contract with you or for the implementation of pre-contractual measures taken at your request.

13. Changes to This Privacy Policy

jl3.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending a notification to the email address associated with your account.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how jl3.com protects your personal data.

14. Contact & Data Protection Officer

jl3.com has appointed a Data Protection Officer ("DPO") in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: jl3.com Data Protection Office
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 15 business days.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.